An investment is that. You invested time and money into it, the same as a car or large appliance, etc... If you arent happy, calmly call and explain in clear detail what is wrong, but, dont lose the "high ground" by losing patience. I had gotten a scope from Nikon, it looked like it had been mounted before, i explained clearly and calmly what was wrong, took pictures, they not only replaced the scope with another new one, but, they didnt want the other back. Where do you think my loyalty with optics is? I have 4 Weatherby rifles, and a PA-08 slug gun and a custom .416 Taylor, every one of them has Nikon. I had tried Nikon in the beginning because i was a Photographer in the Air Force in the pre-digital days and i carried a Nikon F-2 camera through heck and back and it took a beating yet still performed. Customer service can make or break a company, ive heard Weatherby had industry superior customer service, i hope to never call, but its nice to know if i do, they are good.