Spike Camp

Losing faith in weatherby

Losing faith in weatherby
« on: February 10, 2019, 03:55:20 AM »
 My family and I have been weatherby customers and fans through 3 generations. We thankfully have never needed customer service for our numerous rifles......until now. My 83 yr old Dad had a case rupture in his mark v deluxe 378. Yes, I said 378 and yes, that is what he shoots at 83 years old. Anyway, it has been 3 months and numerous emails and still the gun has not even been looked at.  It is hard for me to explain to a man that has promoted weatherby for 50 years that they have not even looked at his beloved rifle yet.  I always get a prompt email reply but, just to say they are slow with the move.  Weatherby can not throw customers to the wind just because they are going through a change.  This to me is unacceptable and irresponsible as a higher end firearms company.  I hope to be proven wrong

Grouchy

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Re: Losing faith in weatherby
« Reply #1 on: February 10, 2019, 04:19:24 AM »
Welcome to the nation!  Not only are they in the middle of a major move but they have lost a number of long time employees that did not want to relocate!  Good luck on the repair!   :)

Weatherby-SL

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Re: Losing faith in weatherby
« Reply #2 on: February 10, 2019, 04:56:07 AM »
While it is totally frustrating not to get instant service you might want to cut them a little more slack. If for no other reason than the good service your products have given you and your family for all that time.

You are obviously aware of their move so you have to know that they are trying to get to each customer as soon as possible.

In the meantime I'll bet more of us, than just me, would like to hear about the other Weatherby's in the family and more about that great 83 year old  .378 shootin' man! Welcome to the Nation!

Re: Losing faith in weatherby
« Reply #3 on: February 10, 2019, 06:02:41 AM »
Thanks for the quick replies, I am optimistic that everything will turn out fine. It is just challenging to explain to my Dad that his rifle is not fixed yet. He is a huge Weatherby fan and said if Roy was still alive, he would call him. Haha... Current Weatherby calibers- 22, 257,300,378 in numerous rifles.

Re: Losing faith in weatherby
« Reply #4 on: February 10, 2019, 06:09:48 AM »
Dad uses the 22 for squirrels in his bird feeder and the 378 for everything else. Still hunting deer and black bear in the north east at age 83. The 378 might be a little overkill, but he doesn't like tracking at his age. Myself 300, my sons 257 and 300.

Re: Losing faith in weatherby
« Reply #5 on: February 10, 2019, 06:37:20 AM »
My family and I have been weatherby customers and fans through 3 generations. We thankfully have never needed customer service for our numerous rifles......until now. My 83 yr old Dad had a case rupture in his mark v deluxe 378. Yes, I said 378 and yes, that is what he shoots at 83 years old. Anyway, it has been 3 months and numerous emails and still the gun has not even been looked at.  It is hard for me to explain to a man that has promoted weatherby for 50 years that they have not even looked at his beloved rifle yet.  I always get a prompt email reply but, just to say they are slow with the move.  Weatherby can not throw customers to the wind just because they are going through a change.  This to me is unacceptable and irresponsible as a higher end firearms company.  I hope to be proven wrong



I believe they told you the turn around time would be 6 months before you sent it in. That is what they've told me on a couple of occasions now and they were very strong about ensuring that I understood what turn around time meant.
Weatherby Rifles:
M5 USA .257
M5 USA 6.5-300
M5 USA 300
M5 German 300
M5 .308 TRR
VG .308
VG 270
Other:
Win M70 30-06
Brn XBolt HC Speed 300 WSM
McMil G30 Dynasty 270 WSM
Ber B-14 HMR 6.5 CM
Mar 1895 SBL 45-70
Win 94 pre 64 30-30
4 AR-15 Match 5.56
2 AR-15 Match Wylde .223
1 AR-10 Match .308

224KING

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Re: Losing faith in weatherby
« Reply #6 on: February 10, 2019, 06:57:55 AM »
Why is a case rupture a rifle problem?
Sorry... Yesterday was the last and final day for any and all complaints whatsoever.

I try to avoid temptation unless I can't resist it.

Everyone has a photographic memory.Some just don't have film.

Re: Losing faith in weatherby
« Reply #7 on: February 10, 2019, 07:09:36 AM »
Why are you emailing them and not calling?  Maybe I'm showing my age but I've found it's always better to call a company and speak with someone rather sending an email that goes to God know's who and when they'll get around to reading it.
Nothing is better than a Weatherby, big bore magnum, or a Colt.

Re: Losing faith in weatherby
« Reply #8 on: February 10, 2019, 07:20:17 AM »
Why is a case rupture a rifle problem?



+1.. Go to Lowe's, buy a hard wood dowel, punch it out and get back to shooting. No waiting and no complaining.
Weatherby Rifles:
M5 USA .257
M5 USA 6.5-300
M5 USA 300
M5 German 300
M5 .308 TRR
VG .308
VG 270
Other:
Win M70 30-06
Brn XBolt HC Speed 300 WSM
McMil G30 Dynasty 270 WSM
Ber B-14 HMR 6.5 CM
Mar 1895 SBL 45-70
Win 94 pre 64 30-30
4 AR-15 Match 5.56
2 AR-15 Match Wylde .223
1 AR-10 Match .308

.257

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Re: Losing faith in weatherby
« Reply #9 on: February 10, 2019, 08:25:14 AM »
Question
By ruptured case, is part of the case still in the chamber?
Did it rupture by the base partially and the whole case ejected when you opened the bolt?
With a little more information some of guys on here could maybe help
Mike

Grouchy

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Re: Losing faith in weatherby
« Reply #10 on: February 10, 2019, 08:30:56 AM »
It sounds like Weatherby already has the gun to me.  :)

.257

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Re: Losing faith in weatherby
« Reply #11 on: February 10, 2019, 08:35:04 AM »
It sounds like Weatherby already has the gun to me.  :)

Yes after re-reading the original post l think your right.
Mike

zonie

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Re: Losing faith in weatherby
« Reply #12 on: February 10, 2019, 09:06:55 AM »
Just out of curiosity as others have asked.  Is part of the case still in the chamber ?  Were they re-loads ? the only reason I asked that is if it were new factory ammo Weatherby ought to be told about it so they can take appropriate actions.   Has Weatherby contacted you other than e-mails ?  I agree get a person on the phone and write their name/s  down for later reference , and ask questions as to  what to expect, what they are going to do and what was the cause  of the rupture when they find out.   E-mail is great for a hard copy  and for important things you should use it,  but the phone is personal.    Who knows  how backed up Weatherby is

Buckleman

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Re: Losing faith in weatherby
« Reply #13 on: February 10, 2019, 10:30:19 AM »
How old is the ammo? Was barrel clean and dry?

Re: Losing faith in weatherby
« Reply #14 on: February 10, 2019, 11:16:38 AM »
I talked to a gentleman in the Custom shop last week and he said they were not excepting anything else until the last of March or first of April.He talked like then the waits would be back to normal.
Roger
Faster horses,younger women,older whiskey,and more money.