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Around the Campfire (General Discussion) / Kershaw customer service
« on: April 29, 2015, 05:57:38 PM »
A while back I managed to snap the tip off of my little Kershaw knife. It was a nice little RJ Martine design and I was pretty bummed about it so I called them up to see if they had a blade for it. They say yes and I fill out the repair ticket send it in going to cost me 10 bucks plus shipping. So off it goes and I don't hear any thing back from them no big deal I am pretty busy I didn't really think about it for a while until the other day and realized it had been two months. So I shoot them an email see what's up. They send me one back apologizing for the delay and telling me that they don't have any parts for it. They gave me voucher good for 65 dolled toward a new knife, sent me the link to the website with the 800 number said to call up when I see one I like and they would ship it out. Well the knife I wanted was 80 bucks. They paid the difference and the shipping. I was initially a little irritated about the situation but to their credit they made it right.