+2 on what Chris & BB are saying. It sounds like this shop doesn't know what they are doing. The tech should paper tune the bow, then give it to you, have you shot it and do some final adjustments. What you are saying is not right, and it can be fixed. don't give up on the bow just yet, Elite makes some fine bows, and once it's set up right, you are going to love it. I have one, and I am extremely happy with it. I have an Elite Energy 32, and I am very happy with this set up.